Fear of failure can keep you checking every mistake yourself, even after the customer is happy.
In this episode of She Is A Leader Podcast, Mindy Crosato joins Yvonne Heimann to talk about what helps when something goes wrong and your stomach drops.
Her bakery keeps backup dough ready, and her staff can resolve small customer problems without waiting for approval. She explains how one counterfeit bill informed a staffing decision, then shares what happened when she handed off a farmers market she'd worked herself for 16 years.
If you've been struggling with fear of failure, this episode is for you!
Her bakery keeps backup dough ready, and her staff can resolve small customer problems without waiting for approval. She explains how one counterfeit bill informed a staffing decision, then shares what happened when she handed off a farmers market she'd worked herself for 16 years.
If you've been struggling with fear of failure, this episode is for you!
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🌟 Meet Mindy Crosato
Websites:
- http://www.decadentcreations.com
- https://www.collectivekitchen.net/
Instagram: http://instagram.com/decadentcreationspdx
Facebook: http://facebook.com/decadentcreationspdx
Facebook: http://facebook.com/decadentcreationspdx
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🌟Connect with Yvi
https://instagram.com/askyvi
https://www.facebook.com/AskYvi/
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🏆 Highlights 🏆
00:00 - Introduction
🌟Connect with Yvi
https://instagram.com/askyvi
https://www.facebook.com/AskYvi/
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🏆 Highlights 🏆
00:00 - Introduction
01:22 - Meet Mindy Crosato
03:37 - A counterfeit $100 bill after 16 years of markets
07:24 - What staff attention costs you
09:22 - "There's no turning back”
12:29 - The stomach-drop feeling after a mistake
14:55 - What motherhood taught Mindy about leading staff
19:00 - Making customers feel acknowledged
22:11 - Giving staff permission to fix a problem with a cookie
24:17 - The “sweetheart” gestures built into service
27:40 - Handing off a Tuesday market after 16 years
34:00 - Choosing your next action
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